Preparing and circulating a Glossary of common phrases used in welcome processes for support staff and its regular update will raise support staff's awareness of the institutional processes related to welcoming incoming researchers, academics, and PhDs. It is also likely to increase the level of their confidence in dealing smoothly with the most typical needs and expectations of incoming researchers, academics, and PhD students as well as following the institutional rules at the same time.
This practice is best implemented in collaboration with the HEI management structures, the institutional legal matters office and language specialists.
It is also a good idea to consider having the Glossary multilingual rather than maintaining it in English only.
Improved access to information Better communication and cooperation
|Categories||Profesional & Academic Development Social Integration & Daily Life Language Support, Language Policy Networking Administrative & Legal Support Institutional Processes|
|Mobility stages||Pre-arrival phase|
|Importance||Nice to have|
|Scale of organizational change|
|Target groups||Administrative staff|
Taking the following steps should be considered.
|Cost of practice setup|
|Time required for practice setup|
|Personnel effort required for practice setup|
|Actors involved in practice setup||
The delivery activities are mainly connected with:
|Cost of practice delivery|
|Time required for practice delivery|
|Personnel effort required for practice delivery|
|Actors involved in practice delivery||
A Glossary of common phrases used in welcome services for incoming academics as well as support staff engaged in supporting international PhDs/academics/researchers coming to the Masaryk University in Brno.