Collecting and managing data about mobility could significantly affect the quality of the institutional process related to assisting mobile researchers and internationalization in general. It produces a body of evidence for strategic decision-making, facilitates smooth and effective communication with mobile researchers, provides a framework for a flow of activities related to assistance, and improves the efficiency and productivity of the service center.
Improved access to information Improved quality of service Improved procedure/efficiency
|Categories||Administrative & Legal Support Institutional Processes Institutional strategy|
|Mobility stages||Pre-arrival phase During mobility phase Pre-departure Upon arrival|
|Importance||Important to have|
|Scale of organizational change|
|Target groups||Administrative staff Management staff|
|Cost of practice setup|
|Time required for practice setup|
|Personnel effort required for practice setup|
|Actors involved in practice setup||
|Partners involved in practice setup||
|Indicators for evaluating progress/quality of practice setup||
@Other HEI/research organizations may be already implementing/running the process of mobility data collection. Set up a conversation in which you could learn from them and analyze a fit of the expected outcomes and measures to assure them.
@Ministry of Education/Science/Research may be running the process of mobility data collection. Work with them to align two processes and ensure interoperability.
|Cost of practice delivery|
|Time required for practice delivery|
|Personnel effort required for practice delivery|
|Actors involved in practice delivery||
|Indicators for evaluating progress/quality of practice delivery||
Majority of work of one service centre offering assistance to incoming researchers is repetitive and related to very limited number of common questions, issues and problems. With advance in Artificial Intelligence, automatic responses to those questions become possible even through human-like interaction with so-called intelligent bots, or chatbots.
EURAXESS Serbia has implemented a chatbot - EURAXESS Digital Assistant that answers to questions related to entering country, requesting visa, registering limited liability company, opening bank account, requesting work permit and requesting residence permit. The answers are the list of required documents/activities for fulfiling some of the intents above. The bot is capable to directly personalize this list by engaging in conversation whose goal is to get some additional information about the intent that is relevant for building the list of required documents.
EURAXESS Services App is application is multi-user, multi-role, simple CRM (Customer Relationship Management) system which enables the employees of the EURAXESS Service Centers and Local Contact Points to manage and track data about assistance provided to researchers.
The app is capable to collect the following information about the individual assistance case:
More than 90 organizations are currently using the EURAXESS Services App.
The Dresden Concept's online mobility data info sheet is to be filled in by a host institution as a part of the Assignment for the Support of an incoming researcher. The mobility data info sheet is also available in pdf format.