The main benefit of this practice is that this kind of training improves the efficiency and effectiveness of the support staff work. It also increases the satisfaction levels of international PhD students and academic staff. As a result, the atmosphere in both administrative and academic teams becomes much better since a lot of conflicts and misunderstandings would be avoided and communication will run more smoothly.
The most important thing for this practice is that to achieve sustainable results such courses need to be offered on a regular basis.
Improved skills and knowledge Improved quality of service Better communication and cooperation Improved procedure/efficiency
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There are several steps to prepare for the delivery of such training:
In order to maximise the effect of soft skill training, you need to plan to offer such training regularly. It is recommended that the training is combined with a lot of interactive practice of the specific skill in games, exercises, hands-on activities, roleplay, and simulations. This will ensure the consolidation of what has been learned.
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@ EURAXESS centre can help with booking a suitable trainer using the EURAXESS network database of trainers for various expertise domains, including intercultural communication, gender quality, etc.
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The closest EURAXESS Center (if there is no such at your organistion) may share experience and good/bad practice and support/participate in delivery process. There are a lot of very good trainers at EURAXESS network so you may also ask support for providing a trainer.
University of Oxford offers to their staff members a number of opportunities for personal and professional development. Among all there are training courses on soft skills, mentoring, etc.
Workshops to raise awareness of internationalization are offered to administrative staff in order to improve the way members of the international community are welcomed to the university.