The FAQ section/page with well-structured quality content organized by relevant topics/categories and easy to navigate is a useful way to organize valuable information that incoming academics often ask. The FAQ page offers a lot of benefits, including:
Improved access to information
Categories | Social Integration & Daily Life Family Matters Administrative & Legal Support Accommodation Safety, Healthcare & Wellbeing Social security, Health Insurance, Taxation Visa, Residence & Work Permit Language Support, Language Policy |
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Mobility stages | Pre-arrival phase During mobility phase Upon arrival Pre-departure |
Delivery schedule | Not defined |
Importance | Essential to have |
Scale of organizational change | ![]() |
Target groups | PhD student/Early career researcher R2 - R4 researchers Lecturers (incl. Language Teachers) Internationals spouses/family members |
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Types of contracts of researchers | Full degree student Permanent employee Visiting scholar Employee in training (interns, research fellows, postdocs) Fixed term employee Exchange student |
Career stages of researchers | Less than 6 months 6-12-months of experience 1-3-years of experience 3-10 years of experience 10-15 years of experience |
Lengths of stays of researchers | 0-3 months 3-6 months 6-12 months More than 12 months |
When setting up this practice consider the following steps:
Phase 1
Phase 2
Cost of practice setup | ![]() |
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Time required for practice setup | ![]() |
Personnel effort required for practice setup | ![]() |
Actors involved in practice setup |
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Partners involved in practice setup |
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Indicators for evaluating progress/quality of practice setup |
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@ all: various partners and their websites can help in providing exact content and correct answers on the webpage, they can serve also as a reference point for signposting.
Cost of practice delivery | ![]() |
---|---|
Time required for practice delivery | ![]() |
Personnel effort required for practice delivery | ![]() |
Actors involved in practice delivery |
|
Indicators for evaluating progress/quality of practice delivery |
|
@ all: various partners and their websites can help in providing exact content and correct answers on the webpage, they can serve also as a reference point for signposting.
The International Centre at Kiel University, Welcome Center for international researchers and scholars has published FAQ for incoming internationals divided into thematic areas such as Accommodation in Kiel, Arrival in Kiel, Bank accounts, Family, German courses, Insurance, Living in Kiel, Mobility in and around Kiel, Visa and Residence Permits achieving very clear navigation through the topics. For family matters links in FAQ lead to a dedicated FAmily section where detailed information on various topics relevant to family members can be found.
University of Tubingen incorporated FAQ for international PhD students and FAQ for students covering questions for PhD students coming to the university within student exchange programme as well as PhD students coming without exchange programme as full degree students.