An effective tool/forum platform to build up the community of experts. The support staff members can contribute their ideas in the knowledge that will be stored-archived in shared online workplace and can be referred back to at any time. Posting issues and receiving responses will create over time a network amongst colleagues that will be actively supporting each other. It could grow to become an FAQ or Wikipedia-style resource platform for support teams involved in internationalization or even for the other HEI departments/units.
Improved skills and knowledge Improved procedure/efficiency
|Categories||Capacity Building of Support & Management Staff|
|Mobility stages||Institutional setup|
|Importance||Important to have|
|Scale of organizational change|
|Target groups||Administrative staff|
Such a coomunication platform can be set up within common available platforms such as MS Teams, or a HEI can have a more advanced and tailored platform developed thus suiting best the HEI's needs (within own sorces or outsourced externally).
Phase 1: Defining the scope
When considering establishing the such knowledge-sharing platform - think about
Define functions the platform shall optimally have. E.g. platform enabling
In addition, some general features might be important too:
Based on the desirable features and also considering the goals and possible efforts put on long-term platform management, look for suitable technical solutions (e.g. commonly available systems might be tested first not requiring much extra set-up costs).
Phase 2: Planning the delivery
Issues to consider:
|Cost of practice setup|
|Time required for practice setup|
|Personnel effort required for practice setup|
|Actors involved in practice setup||
|Indicators for evaluating progress/quality of practice setup||
@ IT support department: this department could be consulted on possibilities for hosting an internal communication platform
Delivery activities are mainly connected with:
Challenges (factors to consider): In order to encourage activity on the platform regular advertising of its services could be undertaken for example in the form of email alerts or newsletters. Organising thematic webinars via the platform could also motivate users to be active.
|Cost of practice delivery|
|Time required for practice delivery|
|Personnel effort required for practice delivery|
|Actors involved in practice delivery||
|Partners involved in practice delivery||
|Indicators for evaluating progress/quality of practice delivery||
@ Other HEIs in the city/region: a similar online communication platform can be set to join the support staff members dealing with international PhD students/academics/researchers from other HEIs discussing issues they face in their daily work and supporting one another.
The University of Tubingen hosts its internal knowledge sharing platform on the ILIAS open learning platform. The internal Wiki is used for text templates, information by topic (internet searches, official information), and internal workflow. For better navigation through the individual topics right-hand menu is used. The Wiki has a fixed page structure and format (stylesheet). Each internal expert on a respective subject is responsible for information updates in his/her area. Typical features of the Wiki are update plan, stylesheet, handbook, documents’ folder, it also contains general emails responses templates, which enables the same level of quality of information and texts, checklists, regular feedback & update at one place.