The goal of preparing a check-lists of internal support processes is to collect and describe information in a user-centered manner.
Improved skills and knowledge Improved quality of service Improved visibility Improved procedure/efficiency
|Categories||Administrative & Legal Support Institutional Processes|
|Mobility stages||Institutional setup|
|Importance||Essential to have|
|Scale of organizational change|
|Target groups||Administrative staff|
The check-list can be initiated as an internal procedure of the IRO/Welcome center or other departments.
It can be prepared in response to specific users need (to improve visibility and understanding of the services provided to specific users) or to deliver specific training/support for the new staff.
|Cost of practice setup|
|Time required for practice setup|
|Personnel effort required for practice setup|
|Actors involved in practice setup||
|Indicators for evaluating progress/quality of practice setup||
The process of checklist development can be implemented as an internal workshop or just as consultations with colleagues from the other departments.
The checklists can be published and communicated with relevant stakeholders, covering as well user-friendly visualisations of the service paths. Regularly collect feedback information and comments from the real users and update the check-lists if necessary.
Those internal actors that helped in the set-up process should be invited in the delivery too. This will close the circle of creation the check lists and will ensure the quality.
|Cost of practice delivery|
|Time required for practice delivery|
|Personnel effort required for practice delivery|
|Actors involved in practice delivery||
|Indicators for evaluating progress/quality of practice delivery||
Most of the examples that are available online are from the universities in USA.
The concrete example shows how the UTAH VALLEY UNIVERSITY build whole system of internal audit based on check lists.